Refund Policy

At BudgetPro Software, we are committed to providing high-quality budget management solutions that meet your business needs. We understand that choosing the right software is an important decision, which is why we offer a comprehensive 60-day money-back guarantee on all our products.

This Refund Policy explains the terms and conditions under which refunds are processed, helping you make an informed purchase decision with confidence.

2.1 Eligible Products

Our refund policy applies to all software products sold through adrolltech.com, including:

• BudgetPro Enterprise Suite ($1,299.00)
• SmartBudget Pro ($899.00)
• CashFlow Manager Plus ($699.00)
• ExpenseTracker Business ($549.00)
• Financial Dashboard Pro ($449.00)

2.2 Refund Window

Refund requests must be submitted within 60 days of the original purchase date. The purchase date is determined by the date of order confirmation sent to your email address.

2.3 Eligibility Criteria

To be eligible for a refund, you must:

• Submit your refund request within the 60-day period
• Provide proof of purchase (order number or confirmation email)
• Provide a valid reason for the refund request
• Have made a good faith effort to use the software
• Not have violated our Terms & Conditions
• Not have previously received a refund for the same product

We accept refund requests for various reasons, including but not limited to:

• Product Not as Described: The software does not match the features or specifications advertised
• Technical Issues: Persistent technical problems that cannot be resolved despite support efforts
• Compatibility Issues: The software is incompatible with your systems despite meeting stated requirements
• Business Needs Changed: Your business requirements have changed and the software no longer meets your needs
• Found Alternative Solution: You have found a more suitable alternative for your business
• Dissatisfaction with Features: The software does not meet your expectations or requirements
• Duplicate Purchase: You accidentally purchased the same product multiple times

Refunds will NOT be granted in the following circumstances:

• Refund requests submitted after the 60-day period
• Violation of our Terms & Conditions or license agreement
• Use of the software for illegal or unauthorized purposes
• Sharing or reselling of license keys
• Requests made in bad faith or fraudulent intent
• Change of mind without attempting to use the software
• Failure to meet minimum system requirements (if not disclosed prior to purchase)
• Issues caused by third-party software or hardware
• Previous refunds already issued for the same product purchase

6.1 Processing Time

Once your refund request is approved:

• Refunds are processed within 5-10 business days
• Credit card refunds may take an additional 3-5 business days to appear in your account
• Bank transfers may take up to 10 business days depending on your financial institution

6.2 Refund Method

Refunds are issued using the original payment method:

• Credit card purchases: Refunded to the original credit card
• Debit card purchases: Refunded to the original debit card
• PayPal purchases: Refunded to your PayPal account
• Wire transfers: Refunded via bank transfer to your provided account

6.3 Refund Amount

Approved refunds include:

• Full purchase price of the software
• Any applicable taxes paid

Please note that payment processing fees charged by third-party processors are non-refundable.

In certain circumstances, partial refunds may be offered:

• Multi-Product Purchases: If you purchased multiple products, you may receive a partial refund for unused products
• Subscription Services: Pro-rated refunds for unused subscription periods
• Upgrade Purchases: Refund of the difference if downgrading to a lower-tier product
• Resolution Agreement: Mutually agreed-upon partial refunds as resolution to specific issues

Partial refund amounts are determined on a case-by-case basis and must be approved by our management team.

Upon approval and processing of your refund:

• Your software license will be immediately terminated
• You must cease all use of the software
• All license keys and access credentials will be deactivated
• You must uninstall the software from all devices
• You must delete or destroy all copies of the software in your possession
• Any cloud-stored data will be deleted after 30 days

Continued use of the software after refund approval constitutes a violation of our Terms & Conditions and may result in legal action.

9.1 Product Exchanges

If you wish to exchange one product for another:

• Contact our support team within the 60-day period
• We will process an exchange based on the price difference
• If the new product costs more, you pay the difference
• If the new product costs less, we refund the difference
• The 60-day refund period resets for the new product

9.2 Upgrades

You may upgrade to a higher-tier product at any time:

• Pay only the difference in price
• Your existing data transfers to the new version
• No refund of the original purchase price
• The 60-day guarantee does not reset for upgrades

9.3 Downgrades

Downgrading to a lower-tier product:

• May result in a partial refund of the price difference
• Must be requested within the 60-day period
• Subject to approval by our management team
• May result in loss of features or functionality

For subscription-based products or services:

• Monthly subscriptions: Refunds processed for unused days in the current billing period
• Annual subscriptions: Pro-rated refunds for unused months
• Cancellations: Can be made at any time; refunds subject to this policy
• Free trials: No refunds for free trial periods

Subscription refunds are calculated from the date we receive your cancellation request, not from when the issue began.

Before processing a refund for technical issues, we require that you:

• Contact our technical support team
• Provide detailed information about the issues encountered
• Allow our team reasonable time to attempt resolution (typically 5-7 business days)
• Follow troubleshooting steps provided by our support team
• Provide access logs or error reports if requested

Many issues can be resolved through proper support, and we are committed to ensuring your success with our products.

If you initiate a chargeback:

• Your account and license will be immediately suspended
• We will contest unfounded chargebacks with supporting documentation
• Chargeback fees may be added to amounts owed
• You may be ineligible for future purchases
• We reserve the right to pursue legal action for fraudulent chargebacks

We strongly encourage you to work with us directly to resolve any payment disputes through our refund process rather than initiating chargebacks.

We take fraudulent refund requests seriously. Actions that constitute fraud include:

• Making false claims about product defects or issues
• Using the software extensively before requesting a refund
• Requesting refunds for products that were used for business benefit
• Copying or distributing software before requesting a refund
• Providing false information in refund requests

Fraudulent refund requests may result in:

• Denial of current and future refund requests
• Termination of all accounts and licenses
• Reporting to relevant authorities
• Legal action to recover damages

14.1 Business Closure

If your business closes within the 60-day period, you may be eligible for a refund. You must provide documentation of business closure.

14.2 Force Majeure

In cases of natural disasters, emergencies, or other circumstances beyond your control, we may extend the refund period or offer special accommodations.

14.3 Hardship Situations

We understand that unexpected situations arise. Contact us to discuss your circumstances, and we will work with you to find a fair solution.

For enterprise licenses and volume purchases:

• Custom refund terms may apply as specified in your contract
• Refunds may be subject to different approval processes
• Contact your dedicated account manager for refund requests
• Pro-rated refunds may apply for unused licenses

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. However:

• Your refund eligibility is governed by the policy in effect at the time of purchase
• We will notify customers of material changes via email
• Continued use of our services constitutes acceptance of policy changes

For customers outside the United States:

• Refunds are processed in USD regardless of purchase currency
• Currency conversion rates may differ from the original purchase
• Your bank may charge currency conversion fees (non-refundable)
• International wire transfer fees may apply
• You may have additional rights under local consumer protection laws

This Refund Policy does not affect your statutory rights as a consumer under applicable laws. Depending on your location, you may have additional rights under:

• Consumer protection laws
• Distance selling regulations
• Digital content regulations
• Other applicable consumer legislation

If local laws provide additional rights, those rights apply in addition to this policy.

By purchasing our products, you acknowledge that you have read, understood, and agree to this Refund Policy.